Privacy Policy
PRIME FINANCIAL SERVICES (PFS) – PRIVACY POLICY
Effective Date: 01/03/2020
Applies To:
- Prime Financial Services LTD (PFS)
- PFS Connect websites, platforms, and digital services
1. Introduction
Prime Financial Services LTD (“PFSâ€, “weâ€, “usâ€, or “ourâ€) is committed to protecting the privacy and personal data of all clients, agents, partners, and visitors to our digital platforms including PFS.co.ls and PFS Connect.
This Privacy Policy explains how we collect, process, store, protect, and share your information in line with:
• The Data Protection Act of Lesotho (2012),
• International data protection principles,
• Our internal data security standards.
2. What Information We Collect
PFS may collect the following categories of information:
Personal Information: Full name, ID/passport number, contact details, employment information, KYC information, photos or uploaded documents.
Financial Information: Bank account details, salary records, loan history and repayment information.
Digital Information: Device and browser info, IP address, cookies, usage analytics.
Agent & Partner Information: Licensing details, business registration, compliance data.
3. How We Collect Your Information
Through website forms, USSD *500#, WhatsApp, Facebook Messenger, agents, employer integrations, cookies, and analytics tools.
4. How We Use Your Information
Service delivery, communication, security & compliance, platform improvement.
5. Legal Basis for Processing
Consent, contract, legal obligation, legitimate business interest.
6. How We Share Your Information
With trusted third parties such as banks, government, employers, agents, credit bureaus, and technology partners. We do not sell personal information.
7. International Data Transfer
Data may be processed outside Lesotho with strict safeguards.
8. Data Storage and Retention
Encrypted storage. Retention: typically 5-7 years after closure.
9. Your Rights
Access, correction, deletion (where legal), withdrawal of consent, objection, and complaint rights.
10. Cookies and Tracking
Used for security, analytics, and experience improvements.
11. Data Protection for Minors
No intentional collection from individuals under 18 without guardian consent.
12. Third-Party Links
We are not responsible for external site policies.
13. Security Measures
Encryption, MFA, controlled access, audits, confidentiality agreements.
14. Changes to This Policy
Updates will be posted with revised effective dates.
15. Contact Information
Prime Financial Services LTD (PFS)
Email: info@pfs.co.ls
WhatsApp: +266 6310 0617
Address: Maseru, Lesotho